Lighthouse LEDs

Customer Service

Contact Us

Contact Information

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We are very quick at responding to the instant chat, direct emails, and through the contact box, but if you want to give us a call you may: 509-220-7537

Shipping and Delivery
It is our practice to ship out your items as fast as we can. Almost 100% of the time if you order in the morning it will be shipped that day. We process all orders within 1 business day regardless. We typically use the USPS (United States Postal Service) to ship all of our items. They have the best prices and are the quickest in delivery for the size and type of items that are sold at Lighthouse LEDs. We also ship internationally, if you do not see your country in the shipping areas during checkout, please give us an email and we can set you up with a fair shipping quote based on the items you you want. We do NOT believe that you should have to pay an excessive amount for shipping. We do our best to charge the fairest and actual rates based on the postage we pay and the cost of packing supplies. Shipping times are not guaranteed unless we state otherwise, they are estimates based off the what the postage companies state for that particular service.
Returns and Replacements
In the event that something needs to be returned or replaced we will inquire as to what the issue is and find out the best resolution for both parties. We will always do our absolute best in this area. When something needs to be returned, we will provide a a return shipping address where the item will be returned and we will require it back before shipping out the replacement product. The return shipping address is as follows:
Lighthouse LEDs
11523 S. Avista Ln.
Medical Lake, WA 99022
United States
Ordering
You may place an order directly through the site, which is the fastest and best way to place one. This way you are able to see and confirm all the information that you are putting in, so that it is exactly how you prefer it. You may also call in and place an order as well. Phone orders and online orders are processed in the exact manner, meaning they are not shipped quicker if you call in and place it.
Payment, Pricing and Promotions
Payment is always due before the shipment of product. We have a large customer base and great reviews around the web and on Ebay, so you can feel at ease placing an order with us. The prices are as stated on the website. If you have any questions regarding pricing or an error that you may see, please give us an email at: general@lighthouseleds.com. As far as promotions go, we typically don't do many coupons due to the sole fact that we don't over price items just so we can provide coupons to make them cheaper again. We like to make the prices of items fair from the start. We believe in, the more you buy the cheaper the items will be per quantity. We do our best to impliment this and also keep things managable on small orders as well. Remember, it takes time to package, which makes smaller orders more expensive per quantity.
Viewing Orders
You may view your order, its status and shipping information in your account. Please login and briefly familiarize with the navigation, it is relatively easy so it shouldn't be an issue. You will also receive emails when an order is placed and when it is shipped as well. If you have questions about an order please give us an email: general@lighthouseleds.com
Updating Account Information
If you need to update account information, please login to your account and access it that way. You will be able to edit everything from there. If for some reason you are having an issue please email us and we will respond immediately: general@lighthouseleds.com
Privacy and Security

What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.


Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.


Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include $(CompanyNameLegal). It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses and payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.


Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2003.


Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.


Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.


Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.


Your consent

By using our site, you consent to our privacy policy.